Effective Date: 27 August 2025
Website: www.zodack.com
At ZODACK, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you shop with us on our e-commerce store in India.
1. Information We Collect
When you shop or interact with our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address.
- Payment Information: Processed securely through Razorpay. ZODACK does not store your complete card or banking details.
- Order Information: Products purchased, order history, and delivery details.
- Technical Data: IP address, browser type, device information, and cookies for analytics and better user experience.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders.
- Communicate order confirmations, shipping updates, and customer support.
- Improve our website, services, and customer experience.
- Provide secure transactions through Razorpay.
- Ensure smooth and timely deliveries via Shiprocket.
- Send promotional offers, only if you have opted in.
3. Payment Information
- All payments on our website are processed via Razorpay, a trusted and secure payment gateway.
- ZODACK does not store sensitive financial information such as card numbers, CVV, or net banking details.
- Razorpay’s systems are PCI-DSS compliant to ensure maximum data security.
4. Shipping & Delivery
- We partner with Shiprocket to deliver your orders safely and on time.
- For delivery purposes, we share necessary details such as name, address, and contact number with Shiprocket.
- Shiprocket may use this data only for order fulfillment and delivery.
5. Data Security
We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure.
6. Cookies
Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You may choose to disable cookies in your browser settings, though some website features may not function properly.
7. Third-Party Services
- We do not sell, trade, or rent your personal information to third parties.
- Trusted partners like Razorpay and Shiprocket are given limited access to your data solely for payment processing and order delivery.
8. Your Rights
As a customer, you have the right to:
- Request access to your personal data.
- Request correction or deletion of your personal data.
- Opt out of promotional emails or WhatsApp notifications.
9. Consent
By using our website and services, you consent to our Privacy Policy and the collection, use, and sharing of your information as described here.
10. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: shop@zoodack.com
📍 Business Address: Ramadevi Kanpur Uttar Pradesh 208007